1. Where do you deliver to?
We can deliver anywhere in the UK, Northern Ireland and most international destinations.
2. How much is delivery?
We offer Free Shipping service
3. How long will my order take to arrive?
Since every order is made-to-order, so production time will take around 3-7 days to prepare your beautiful dress and after that shipping time will take 1-2 weeks. We will take care of quality of the product deliver to you.
4. What do I do if there is a problem with my delivery?
If your order hasn’t arrived, you have received the wrong item or you have got other problems with your delivery just write us at firstname.lastname@example.org and customer care executive will take care of the rest.
5. What if I need to change my delivery address?
If you need to amend the delivery address after the order has been placed please contact customer services within 1 hour at email@example.com
6. What do I do if I need to return an item?
Just contact customer support at firstname.lastname@example.org but we appreciate your efforts if you please check the sizing of every product as mentioned in the product before making an order
7. When will I not be eligible for a refund or exchange?
Certain items are non-refundable. We reserve the right to refuse refunds on items if the product is in such a condition that the item needs to be reduced in price for resale. Certain items are non-refundable. When trying on items of clothing, please ensure that you are not wearing perfume or deodorant, as we are unable to accept an item where there is evidence that the item has been worn or damaged or if it has a mark or scent on it.
8. How are refunds calculated?
If you are returning an item because of an error on our part or because it is damaged or defective, we will compensate you for the delivery charges incurred in returning the item to us.
All returned items are thoroughly checked by our Quality Control Team.
When you are returning an item we will refund only the cost of the item. We will not refund the cost of delivery charge – Delivery charges are only refundable if the goods delivered are faulty or incorrect.
9. How long do I have to return an item?
You have 7 days from the day of delivery to return your item to us – Don’t worry, your statutory rights won’t be affected.
10. What do I do if my refund doesn’t reach my account or I am refunded the incorrect amount?
Please contact customer support team at email@example.com